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List of Questions User Manual

I'm an admin

I'm an admin
I'm an employee

FAQ

Registration and Login

Login: How do I unlink a WeChat account?; Why does Create Company appear during the login process?; When I log in via the QR code, the admin console prompts "This WeChat Account is Not Registered".

Contacts Management

Member and Department Settings: What is the difference between deleting a member and disabling a member?

Admin Settings: What are the types of admins in WeChat Work? What are the differences between a super admin and a sub-admin?; What is the difference between the admin's admin scope and the Contacts permission scope?

Apps & Mini Programs

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Exmail: What is Exmail VIP Account used for?; How to link an existing email?; Why is my domain name under verification?

App Management: App/Mini Program Management Permission Description

Connect to WeChat

Feature Description: What are the features of Connect to WeChat?

Exchange Messages with WeChat: Can I accept Wechat friend requests in WeChat Work?

Company Pay: Amount limit of Receive Money from Employee and Pay Employee; Are fees charged when receiving money from, paying or sending Red Packets to employees?; Where does the money received from employees go?; How do I check or export payment receipt records?; How do I withdraw money and how is the withdrawal fee charged?

WeChat Workplace: Why can't my WeChat Workplace receive any app messages?; Why can't I see any app in WeChat Workplace?; What is WeChat Workplace used for?

Customer Contacts: What are the features of Contact Customers?; How do I set the permission to Contact Customers for members?; How do I set business owners for Contact Customers?

Management Tools

Sync of Contacts: What is Sync of Contacts?; How do I enable Contacts Sync?

Message Broadcast: What is Message Broadcast?

Identity Verification for Company

Verification: Overview of WeChat Work Verification

Verification Application Procedure: How do I select the entity type for WeChat Work Verification?

Verify Entity Information: What is entity information verification?

Other Questions

Other: How do I modify the short name of company?; How do I modify the full name of company?

Version History: Note for Updates in WeChat Work 2.7.0

What is Manage Former Employees?

The customers (if any) of former members will be assigned to other members for further follow-up. For more information, see How do I assign customers of a former employee? in “Contact Customers”.

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