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    FAQ

    Why is my domain name under verification?

    According to the real domain name and name policy issued by the notice of the Ministry of Industry and Information Technology, domain names can only be used after verification.
    When a user selects “None” for the domain name and registers a new one after activating the WeChat Work mailbox, the domain name needs to be verified before it can be used. Individual users are required to submit ID card and related information, while company users should provide business license.
    Domain name verification generally takes 3 to 5 working days. The domain name status will be displayed as “Under verification” during this time.
    After verified, the domain name registered for the WeChat Work mailbox will be resolved by default. You don’t need to operate by yourself. If the verification fails, please resubmit the materials. In case of multiple failures, please contact customer service.

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