Help Center

简体中文

List of Questions User Manual

I'm an admin

I'm an admin
I'm an employee

FAQ

Registration and Login

Login: How do I unlink a WeChat account?; Why does Create Company appear during the login process?; When I log in via the QR code, the admin console prompts "This WeChat Account is Not Registered".

Contacts Management

Member and Department Settings: What is the difference between deleting a member and disabling a member?

Admin Settings: What are the types of admins in WeChat Work? What are the differences between a super admin and a sub-admin?; What is the difference between the admin's admin scope and the Contacts permission scope?

Apps & Mini Programs

Punch

Exmail: What is Exmail VIP Account used for?; How to link an existing email?; Why is my domain name under verification?

Voice/Video Meeting

Group Live Video

App Management: App/Mini Program Management Permission Description

Connect to WeChat

Feature Description: What are the features of Connect to WeChat?

Exchange Messages with WeChat: Can I accept Wechat friend requests in WeChat Work?

Company Pay: Amount limit of Receive Money from Employee and Pay Employee; Are fees charged when receiving money from, paying or sending Red Packets to employees?; How do I use Receive Money from External App?; Where does the money received from employees go?; How do I check or export payment receipt records?; How do I withdraw money and how is the withdrawal fee charged?; Guidelines on Linking WeChat Pay Merchant Account with WeChat Work (enabling Company Pay)

WeChat Workplace: Why can't my WeChat Workplace receive any app messages?; Why can't I see any app in WeChat Workplace?; What is WeChat Workplace used for?

Customer Contacts: What are the features of Contact Customers?; How do I set the permission to Contact Customers for members?; How do I set business owners for Contact Customers?

Management Tools

Sync of Contacts: What is Sync of Contacts?; How do I enable Contacts Sync?

Message Broadcast: What is Message Broadcast?

Identity Verification for Company

Verification: Overview of WeChat Work Verification; Examples of Common Subject Documents in Overseas Areas / Countries

Verification Application Procedure: How do I select the entity type for WeChat Work Verification?

Verify Entity Information: What is entity information verification?

Other Questions

Other: How do I modify the short name of company?; How do I modify the full name of company?

Version History: Note for Updates in WeChat Work 2.7.0

How do I check or export payment receipt records?

After Receive Money from Employee is submitted, the admin can, on the WeChat Pay merchant platform “Product Center” -> “WeChat Work” -> “Receipt Query”, check the appropriate item in the receipt record or export it to Excel.

Helpful

Helpless