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List of Questions User Manual

I'm an admin

I'm an admin
I'm an employee

FAQ

Registration and Login

Login: How do I unlink a WeChat account?; Why does Create Company appear during the login process?; When I log in via the QR code, the admin console prompts "This WeChat Account is Not Registered".

Contacts Management

Member and Department Settings: What is the difference between deleting a member and disabling a member?

Admin Settings: What are the types of admins in WeChat Work? What are the differences between a super admin and a sub-admin?; What is the difference between the admin's admin scope and the Contacts permission scope?

Apps & Mini Programs

Punch

Exmail: What is Exmail VIP Account used for?; How to link an existing email?; Why is my domain name under verification?

Voice/Video Meeting

Group Live Video

App Management: App/Mini Program Management Permission Description

Connect to WeChat

Feature Description: What are the features of Connect to WeChat?

Exchange Messages with WeChat: Can I accept Wechat friend requests in WeChat Work?

Company Pay: Amount limit of Receive Money from Employee and Pay Employee; Are fees charged when receiving money from, paying or sending Red Packets to employees?; How do I use Receive Money from External App?; Where does the money received from employees go?; How do I check or export payment receipt records?; How do I withdraw money and how is the withdrawal fee charged?; Guidelines on Linking WeChat Pay Merchant Account with WeChat Work (enabling Company Pay)

WeChat Workplace: Why can't my WeChat Workplace receive any app messages?; Why can't I see any app in WeChat Workplace?; What is WeChat Workplace used for?

Customer Contacts: What are the features of Contact Customers?; How do I set the permission to Contact Customers for members?; How do I set business owners for Contact Customers?

Management Tools

Sync of Contacts: What is Sync of Contacts?; How do I enable Contacts Sync?

Message Broadcast: What is Message Broadcast?

Identity Verification for Company

Verification: Overview of WeChat Work Verification; Examples of Common Subject Documents in Overseas Areas / Countries

Verification Application Procedure: How do I select the entity type for WeChat Work Verification?

Verify Entity Information: What is entity information verification?

Other Questions

Other: How do I modify the short name of company?; How do I modify the full name of company?

Version History: Note for Updates in WeChat Work 2.7.0

Why is the member's punch time inconsistent with the admin's settings?

Members may be associated with multiple punch rules at the individual and department levels. However, the effective punch rules did not meet expectations.

Ways to adjust the effective rules:

Add the employee as a single member again in the rules that are expected to take effect;
Add the employee to the whitelist in the rules that are not expected to take effect.

Related question:
When a member is associated with multiple punch rules, which one prevails?

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