I. Further connecting with WeChat
Customer Moments
- When a customer visits a member's personal information page, he can see the Moments entrance and view the content history published by the member. This can help the company display product introductions, event information, etc.
Link Channels
- Binding the company's Channel is supported. After binding, the channel can be set to display on the members' personal information pages, so that more WeChat customers can see the company's Channel and know about the company's dynamics.
Customer Group
- @All is supported in Customer Group.
II. Optimized basic experience and productivity tools
- The PC Workspace has been optimized to improve the display and allow access of multiple apps at the same time.
Form
- A new process to create a form is added, which allows you to easily configure questions and options for the form on one page.
- Group Surveys are upgraded to Forms to allow for quick initiation of votes, group notes, or forms, meeting more collection scenarios.
- Timed Repeat can be set to repeat by day (or working day), week, or month, suitable for various collection scenarios such as monthly reports and check-in on working days.
- The form can be set to anonymous to complete collection efficiently.
- You can remove any single collection result to display valid data only.
WeDrive
- Members of connected companies can upload files.
- WeDrive sub-admins can be set in the admin console.
- Files in WeDrive can be accessed via webpages.
- Set folders to Quick Access to allow easy search in the future.
WeDoc
- On the mobile phone, you can view linked forms and quickly initiate or link form data.
- You can highlight the row and column of a specific cell.
- Documents and forms can be viewed in the landscape mode.
- You can cancel group invitations and remove members invited by mistake.
- Tap and hold the message to select part of the content to reply and copy.
- You can check if announcements and app messages are read by members.
- Admins can set members' contacts in batch, helping the company manage contacts efficiently.
- You can enter multiple keywords to search for group chats or chat messages.
III. Enhanced Contact Customers
- Group names, group welcome messages, and other settings can be configured as templates, so members can apply them in batch to customer groups to improve service efficiency.
- External contacts can be added to the blacklist. If a user is added to the blacklist, you will not receive messages from him/her.
- On the Mac client, work messages can be forwarded between WeChat and WeCom.
- Files can be sent for personal welcome messages and welcome messages for new members.
- Admins can sort company customer tags.
- When customers open a Mini Program in a WeChat customer group, the group openGid obtained by the Mini Program can be converted to a WeCom customer group ID (chat_id). In this way, companies can identify the customer group in which customers open the Mini Program to accurately analyze the use of Mini Programs in different customer groups and offer exclusive benefits to customers in a certain customer group.
- WeChat Channel in External Info of members can be set via APIs.
- Customer's name and group nickname can be acquired via APIs.
- Files can be sent for personal welcome messages and welcome messages for new members.
- After sending messages from a chat toolbar to a chat, you can either go back to the chat or stay on the app page.