What's New in Version 4.0.12
1. Upgraded WeChat Customer Service
Connection Scenarios
- WeChat Customer Service can be connected in the channel live room and Products page. After connection, customers can click "Customer Service" to inquire about products and other related questions.
- You can enable Customer Service Assistant in multiple customer groups at a time by setting"Customer Group" -> "Group Template".
Robot
- Similar questions can be added to the knowledge base.
- You can check frequently asked questions and add them to the knowledge base.
- More robot statistics are accessible.
You can quickly enable the robot, edit the knowledge base, and view data on the mobile phone for efficient daily maintenance of the robot.
Management andProductivity
- Companies can check the chat history between receptionists and customers to learn about the customer services and improve service quality.
- Frequently asked questions can be added in welcome messages. After customers click a question, the robot will send the preset answers automatically for efficient reply to customers.
- Welcome messages can be customized for different accounts.
- If needed, the receptionist can recall sent messages.
- Images, videos and other attachments can be added to quick replies for efficient customer services.
2. Optimized Productivity Tools and Basic Experience
Document
- Smartsheets can be created in sheets. Every column in a smartsheet has a fixed data type. Version progress, division of labor, and other project data can be clearly presented through Kanban, Gantt chart and other views for efficient project management.
- Smartsheets can be created in sheets. Every column in a smartsheet has a fixed data type. Version progress, division of labor, and other project data can be clearly presented through Kanban, Gantt chart and other views for efficient project management.
- You can @mention all in the text and comments of documents and sheets to sync important information to all members timely.
- A group chat or meeting can be initiated quickly in the member panel in documents for efficient communication.
- You can create a document and send it in chats for easy collaboration with colleagues.
Meeting
- You can change types flexibly when creating an event or booking a meeting.
- When booking a meeting, you can set rings for specific participants to remind them of the meeting accurately.
- For a quick meeting initiated in a private chat, the other user will be automatically invited to the meeting.
- You can call members that have not answered from the quick meeting card.
WeDrive
- You can select original images from albums in WeDrive and send them to chats with colleagues and customers.
Employee Service
- The new robot can automatically reply to users' questions based on the knowledge base.
- An owner is added who can manage the employee service account directly on PC.
Admin Console
- You can choose which admin console you want to log in to on your mobile phone, allowing for more secure company management.
Security Management
- After the "Private" mode is enabled, you can set validity periods for files to have them automatically cleared when their validity expires.
Attendance
- Attendance records of members can be filtered and viewed by work time rules.
- Monthly attendance details are optimized to display both punch status and time.
Approvals
- New settings are added including the leave limits for new employees, holiday length by company working age or length of service, and holiday validity.
- The mobile number control allows members to make calls directly from the approval details for quick communication.
- You can set to include the Description for printing to provide more details in approval forms printed.
3. Upgraded Partner Space
Partner Space Management
- Contact Statistics of Partner Space is added. You can check the chat history of partner space members for efficient formation and management of partner spaces.
Partner Space Communication
- The partner space contacts who have not downloaded the WeCom can access Partner Space directly in the WeChat plug-in.
4. Upgraded Open Capabilities
WeChat Customer Service
- The receptionist can recall sent messages via APIs..
- Companies can manage customer service knowledge base via APIs, including adding, deleting, modifying and querying the knowledge base groups and Q&A.
Receive Money from External
- You can receive money from customers via APIs and show the QR code for receiving payment in diversified receipt scenarios.
Attendance
- Companies can correct missed punches via APIs.
Partner Space
- The certification and verification status of downstream companies can be checked via APIs, making the collaboration and communication between companies more secure and reliable.
- Message archiving is available in Partner Space. You can obtain chat messages between the company contacts and partner space contacts.
- The partner space group ID can be obtained in the partner space chat toolbar.