WeChat Work Verification Service Agreement

 

Preamble

Thank you for using WeChat Work verification service!

In order to use the WeChat Work verification service (hereinafter referred to as "the Service"), you shall read and abide by WeChat Work Verification Service Agreement (hereinafter referred to as "the Agreement") as well as Tencent Service Agreement, Tencent WeChat Work Software License and Service Agreement and other specific terms. It is important that you carefully read and thoroughly understand the content of all terms and conditions, particularly those pertaining to the exemption or limitation of responsibilities. You are also required to review the standalone agreements relating to the activation or use of a specific service and choose to accept them or not accordingly. Terms regarding exemption or limitation of responsibilities may be displayed in bold font to draw your attention.

You must read and accept all the terms and conditions of the Agreement to be entitled to use the WeChat Work verification service. By using the Service, you will be deemed to have read and agreed to be bound by the Agreement.

If you are a minor, please read the Agreement and other aforesaid agreements in the company of your statutory guardian and pay particular attention to the terms and conditions on use by minors.

 

1. Scope of the Agreement

1.1 Scope of Applicability of the Agreement

The Agreement is formulated and entered into between you and Tencent with respect to your use of the WeChat Work verification service. "Tencent" refers to Tencent company and possible related operation units for related services. "User" refers to a user who has applied for the WeChat Work verification service and/or has been successfully verified, and is more frequently referred to in the Agreement as "You".

1.2 Contractual Relationship and Conflicting Terms

This Agreement is a supplementary agreement to Tencent Service Agreement and Tencent WeChat Work Software License and Service Agreement. It is an integral part to the foregoing agreement and rules and constitutes a unified whole with such agreement and rules. In case of any conflict between the Agreement and the above, the Agreement shall prevail.

The scope of the Agreement shall also include other agreements, service declarations, business regulations, notices & guidelines, etc. relating to the Service, as may be announced by Tencent from time to time (hereinafter collectively referred to as "Specific Terms"). Once officially announced, the above content shall become an inseparable part of the Agreement and shall be observed by you accordingly.

 

2. Definition of Terms

2.1 WeChat Work verification service: Refers to a service in which a user may apply for company verification for his/her WeChat Work account if specific conditions are met. Tencent will perform the verification work or entrust it to a third-party verification agency according to a user's application and the submitted data or information, and determine the verification result and information based on the actual situation.

2.2 Verification: Refers to the account qualification verification conducted by Tencent on the User's account based on the data or information submitted by the User in the application, in accordance with laws and regulations, and with the agreements and guarantees between Tencent and the User.

2.2.1 Account qualification verification: Refers to the screening and authentication of data or information submitted by the User for verification of the entity's qualifications or rights it holds conducted by Tencent, as requested by the User, in accordance with laws and regulations, and with the agreements and guarantees between Tencent and the User.

2.3 Third-party verification agency: Refers to the third-party agency consigned by Tencent to conduct verification of users.

2.4 Order: Refers to the application for the Service sent by the User to Tencent. Each application counts as one order.

2.5 New order: Refers to an application for the Service sent by a user for the purpose of obtaining a successful verification or successful annual verification. During the verification for a new order, supplementary information independently provided by the User or provided in response to a request from Tencent and/or the third-party verification agency consigned by Tencent shall fall within the scope of verification for the same order.

2.6 Supplementary order: Refers to the order generated by the application for changes and modifications to user information after a user has been verified. In the verification process for the supplementary order, supplementary information independently provided by the User or provided in response to a request by Tencent and/or the third-party verification agency consigned by Tencent shall fall within the scope of verification for the same order.

2.7 Verification result: Refers to the verification result provided by Tencent to the User after the complete verification conducted by Tencent or the third-party verification agency consigned by Tencent as requested by the User. The verification result is either a success or failure.

2.8 Successful verification: Refers to the successful result determined by Tencent after the screening and verification of the data or information submitted by a user and the complete verification conducted by Tencent or the third-party verification agency consigned by Tencent. For a verified user, Tencent will generate the User's verified account name, verified mark and verification information based on the qualification data submitted by the User, and enable the exclusive permissions for a verified company. In the event that a user fails to complete the annual verification or if the annual verification fails, the User is excluded from verified users.

2.9 System notification to users to adjust the application contents: Refers to the conditions under which a user is requested by Tencent through system notifications to make adjustments or provide supplementary information, due to failure to meet conditions for a successful verification, during the verification application process.

2.10 Failed verification: Refers to the failed result determined by Tencent after the screening and verification of the data submitted by a user and the complete verification conducted by Tencent or the third-party verification agency consigned by Tencent. This includes, but is not limited to, any of the following:

2.10.1 A user fails to satisfy the requirements for the account qualification verification after three system notifications from Tencent, for reasons attributable to the User;

2.10.2 For reasons attributable to the User:

2.10.2.1 The User fails to satisfy any of the requirements for the account qualification verification within 30 days of the date of payment by the User;

2.10.2.2 Failed result for the account qualification verification;

2.10.3 Other reasons that cause the verification failure.

2.11 Verification fee: Refers to the fee generated from the verification of the data or information submitted by the User conducted by Tencent as requested by the User.

 

3. Rights and Obligations of Users

3.1 The User shall guarantee the truthfulness, legality, accuracy and validity of all data or information submitted to Tencent or the third-party verification agency. If, in accordance with relevant laws or regulations, specific approval or filing is required for services or contents provided by the User, the User shall provide clear explanations and submit the relevant approval letters or filing certificates. Otherwise, Tencent is entitled to refuse or terminate the provision of such services and impose a penalty on the violating account under the Agreement. You shall be liable for compensation for any damage resulting therefrom to Tencent or any third party in accordance with laws.

3.2 The User agrees to authorize Tencent to provide the data or information submitted by the User to the third-party verification agency for screening and verification. The third-party verification agency has the right to view, use, and store such data or information as is necessary for the verification, and to communicate, under the authorization of Tencent, with the User for the verification. The User shall cooperate with the third-party verification agency with regard to related requirements provided in the verification process.

3.3 The User may not use the Service through any other channels that are not authorized by Tencent. Tencent and the third-party verification agency shall not be liable for any failure in verification or prolonged verification process that is not attributable to Tencent or the third-party verification agency.

3.4 The User understands and agrees that the data or information provided by the User is the important basis of the verification result. Any changes to data or information may affect the result of the verification. The User shall promptly apply for supplementary verification in the event of changes to the data or information. If the User fails to do so, Tencent has the right to impose a penalty on the User under this Agreement. You shall be liable for compensation for any damage resulting therefrom to Tencent in accordance with laws.

3.5 The User may be granted the exclusive permissions for a verified company after successful account qualification verification. When using the exclusive permissions, the User must abide by laws, administrative regulations, the Agreement, and related terms of service. If the User fails to do so, Tencent has the right to take measures, including but not limited to restricting or suspending the use of exclusive permissions for a verified company at any time, without prior notice, depending on the severity of the violation.

 

4. Rights and Obligations of Tencent

4.1 Protecting user information is one of Tencent's fundamental principles. Tencent will take reasonable measures to protect all data or information submitted by its users. Except where required by laws, Tencent shall not publicize or disclose such data or information to any other third party without the consent of the User. For the purposes of requirements for the application for the Service, the User authorizes Tencent to provide the data or information submitted to the third-party verification agency for screening and verification. Within the authorized scope of the Agreement, Tencent and the third-party verification agency shall transmit and use related data or information in the encrypted storage and transmission mode to guarantee the security of user information.

4.2 To maintain order in the WeChat Work verification service in accordance with the laws, Tencent has the right to establish different verification standards and requirements for specific verification of users based on related laws, regulations, and industry standards. Tencent shall also be entitled to modify related standards and requirements when necessary.

4.3 Tencent has the right to separately determine the verification result at its sole discretion, based on the data or information submitted by the User and the screening and verification by the third-party verification agency, and to enable the exclusive permissions for a verified company.

 

5. Verification Fee

5.1 The User understands and agrees that the User must pay the verification fee to Tencent for the application for WeChat Work verification service. The fee is calculated per order.

5.2 The User understands and agrees that the verification fee is a one-off charge for the verification service provided by Tencent. The User shall pay the verification fee to Tencent for each application for WeChat Work verification service. The charges are not dependent upon the successful verification, and are not affected by any of the verification results or status.

5.3 After payment by the User, Tencent will issue a legal and effective invoice with an amount equal to the invoice information submitted by the User. The User shall guarantee that the invoice information provided is truthful, accurate, and valid. Otherwise, any losses caused therefrom shall be borne by the User.

 

6. WeChat Work Verification Standards

6.1 Verification Process

6.1.1 The User shall submit related data or information as instructed by Tencent on the application page when applying for the Service. You shall carefully read and agree to the Agreement when applying for the Service. By accepting and purchasing the Service, providing data or information, and paying the fee, you will be deemed to have read and agreed to be bound by the Agreement.

6.1.2 After the User completes the online application and information submission processes, and completes the payment of the verification fee, Tencent will carry out the verification within 15 business days. The User shall comply with verification requirements of Tencent and the third-party verification agency, and the User has the right to learn and check the verification progress at any time.

6.1.3 The User agrees that Tencent may, at its discretion, consign a third-party verification agency to screen and verify the data or information submitted by the User, and that after completing all verification processes, Tencent shall independently determine whether the verification is successful or fails, and enable the exclusive permissions for a verified company. The User shall cooperate actively in the process.

6.1.4 After the verification is complete, Tencent shall reply as follows:

6.1.4.1 The account qualification verification is successful. The User may be granted the exclusive permissions for a verified company;

6.1.4.2 If the verification fails, Tencent will inform the User of the reason for the failure.

6.1.5 Verified users shall apply for annual verification in accordance with the following provisions:

6.1.5.1 The successful verification status of verified user accounts shall be retained for one year (starting from the date of the successful account verification). Users who desire to maintain the successful status of the account verification or retain the exclusive permissions for a verified company shall initiate and complete the annual verification within one year since the date of successful account verification. The annual verification procedures and standards are the same as those of the initial verification. In the event that the User fails to complete the annual verification or that the account qualification verification fails, the User's successful verification status shall be terminated, and the exclusive permissions for a verified company shall also be canceled.

6.1.5.2 The verified account name, verified account mark, and verification information of the User shall be retained for one year after successful verification (starting from the date of the successful verification of the account qualification). Users who desire to maintain the aforesaid information shall initiate and complete the annual verification within one year since the date of successful account verification. The annual verification procedures and standards are the same as those of the initial verification. In the event that the User fails to complete the annual verification or that the account qualification verification fails, the User can continue using the verified account name but the verified account mark, the verification information and the exclusive permissions for a verified company shall be canceled.

6.1.6 The User shall take the following measures promptly in the event of changes to the data or information provided to Tencent or the third-party verification agency:

6.1.6.1 In the event of changes to the data or information used during the verification process, the User shall notify Tencent or the third-party verification agency immediately and update the related data and information;

6.1.6.2 In the event of changes to the data or information after successful verification, the User shall promptly apply for a supplementary order to change the related data and information;

6.1.6.3 In the event that Tencent discovers errors in the data or information after successful verification, the User shall promptly apply for a supplementary order to change the related data and information.

6.2 Verification Rules

6.2.1 The User understands and agrees that: the WeChat Work verification service only covers the screening and verification of the data or information submitted by the User. Tencent will verify the data or information in a reasonable and prudent manner. Limited by its legal authority and reasonable capabilities, Tencent, however, is not allowed to physically verify the User's true identity, qualifications and business operations. Nor shall Tencent provide any guarantees in this respect.

6.2.2 Tencent retains the right to verify or consign a third-party verification agency to verify the content including but not limited to the following:

6.2.2.1 Whether the User have gained legal entity qualifications as well as corresponding rights or authorizations for the provision of services or content;

6.2.2.2 The identity of the operator of the account and whether the operator has been expressly authorized by the User;

6.2.2.3 Other content deemed necessary by Tencent or the third-party verification agency.

6.2.2.3 The User shall provide supporting certificates with regard to the above content, and be liable for flaws in the truthfulness, legality and accuracy of the content.

6.3 Tencent retains the right to generate the verified account name of the User based on the account qualification data submitted by the User and display the same.

6.4 The content of the verification information shall be established by Tencent in accordance with the verification, and shall be generated after the successful verification of the verified account qualification. The verification information mainly includes valid certification information such as the entity's qualifications and rights. Tencent retains the right to adjust the content and format of the verification information in accordance with the Platform Operation Guidelines.

 

7. Legal Responsibilities

7.1 In the event that Tencent discovers or receives complaints from others regarding the User's violation of provisions hereof, Tencent retains the right to take actions, without notification, on the non-compliant account, including but not limited to terminating qualification verification for the Service, ordering the User to provide supplementary qualification verification information, modify verification information, and apply for another verification, or forcibly modifying the account name or verification information, and cancellation of verification, depending on the severity of the violation.

7.2 You understand and agree that the User shall undertake full responsibility for any claim, request or loss asserted by a third party due to the User's violation of the Agreement or the related terms of service. You shall also be liable for compensation for any losses resulting therefrom to Tencent.

 

8. Miscellaneous

8.1 By using the Service, you will be deemed to have read and agreed to be bound by the Agreement. Tencent has the right to amend the content of the Agreement where necessary. You can refer to the latest version of the Agreement in related service pages. By continuing to use the WeChat Work verification service after changes to terms and conditions hereof, you will be deemed to have accepted the amended Agreement. If you do not accept the amended Agreement, you shall discontinue using the WeChat Work verification service.

8.2 This Agreement is signed at Nanshan District, Shenzhen City, Guangdong Province, the People's Republic of China.

8.3 The establishment, validity, performance, interpretation, and dispute settlement of the Agreement shall be governed by the laws of the Mainland China (excluding the Conflict of Laws).

8.4 If there are any disputes or conflicts between you and Tencent, the two parties shall first endeavor to settle the case through friendly negotiation. If no consensus could be reached, you agree that such disputes or conflicts shall be submitted to the People's Court with jurisdiction in the place where the Agreement is signed.

8.5 Captions and headings are used herein for the convenience of reading only without any practical implication. They shall not be used to interpret or construe the Agreement.

8.6 In case that some of the provisions of the Agreement become invalid or unenforceable for whatever reason, the remaining provisions shall remain in force and effect and binding on the two parties.

8.7 If you discover violations of related laws or regulations, or infringements on your rights during your use of the Service, please file a complaint with or provide feedback to us promptly. We will deal with the issue in accordance with the law.

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